Director, Salesforce Enablement

Location: Cincinnat, OH
Job Summary
As Director, Salesforce Enablement, you will play a critical role in helping us leverage Salesforce to fulfill our vision across the sales and customer service organizations.  You will lead a dedicated team of Administrators and Business Analysts to support sales, marketing, customer service, finance, and other departments.  You will be responsible for managing strategic and innovative projects to improve the productivity of our users and provide our customers with amazing experiences.  The candidate is expected to have strong Salesforce administrative experience, a strong understanding of cloud based business applications, extensive experience with data management and reporting, and the ability to manage multiple projects across cross-functional teams in a fast-paced environment.  Individuals who are driven by continuous improvement, quality performance, new and innovative solutioning, and collaborative problem solving will thrive in this role.  
Essential Duties and Responsibilities
  • Drive the strategy/vision for Salesforce.  This requires a strong understanding of the Salesforce platform, with special emphasis on the Service Cloud.
  • Manage the overall Salesforce enhancement strategy by meeting with stakeholders, gathering business requirements, and implementing scalable solutions.  Work closely with the development organization on projects that require technical resources.
  • Identify opportunities to optimize business processes throughout the company.  Consolidate and simplify processes wherever possible.
  • Prioritize and manage the work load of the Salesforce Admin and Business Analyst teams.
  • Provide vision, leadership, and guidance to direct reports; coach and mentor to ensure associates are energized and motivated to deliver outstanding results.
  • Develop a strong relationship with our Salesforce Customer Success Manager to stay abreast of new changes with the Salesforce platform.
  • Hands-on configuration / customization of Salesforce when necessary.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Four-year degree or equivalent business experience
  • At least 3 years’ experience with Salesforce within large scale (1000+ users) environments.  Service Cloud experience is critical, and experience with Customer Communities, Knowledge, and Live Agent is preferred.
  • 7-10 years of B2B leadership with a proven track record of success
  • Experience integrating Salesforce with third party systems and databases
  • Hands-on experience creating reports and dashboards
  • Prior experience as a Salesforce certified administrator
  • Proven leadership and project management skills – ability to lead and influence the outcomes of others both directly and indirectly
  • Demonstrated ability to develop strategy and execute to achieve business goals
  • Strong organization and time management skills
  • Must be comfortable communicating with all levels of management from various departments
  • Deep experience in solving complex problems and managing complex projects
  • Ability to thrive in a fast-paced, ever changing environment

Please contact me with any questions:

Sally Holland


(c) 513-235-5728

this job portal is powered by CATS