POSITION PURPOSE As the District Sales Manager (DSM), you'll own the people, sales and training for a District of Select Retail locations leading a team of high-quality hands-on district sales professionals. The successful DSM will consistently deliver sales results that meet all required sales metrics; will ensure that all stores deliver an exceptional customer experience; and ensures that all stores are fully staffed and fully trained with high quality sales professionals.
The DSM will cultivate working relationships with the store management and sales representatives, as well as all other internal and external partners.
Consistently meets or exceeds sales, customer service, and operational performance expectations in each location.
Conducts required store visits per location, including visits in the evening and on weekends.
Creates action plans to turnkey metrics from Red to Green.
Conducts monthly 1 on 1s with Store Mobile Experts to review store performance and create action plans for improvement.
Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing.
Works closely with Mobile Experts to source, interview, and onboard new hires to ensure stores are fully staffed.
Conducts a monthly New Hire Sales Training that effectively delivers the defined Sales Behaviors.
Manages the internal delivery of training programs and support materials, ensuring that training programs address business objectives and employee needs.
Ensures all store personnel are trained on and are following all policies and procedures.
Assess and advise management on the effectiveness of programs and practices.
Maintains and consistently communicates store performance metrics recognizing top performers.
Communicates professionally and timely, with urgency and passion, with customers, employees, leaders; support center team, vendors and co-workers via phone, chat, or email.
Upholds and partners with HR to enforce all Company policies and procedures.
Ability to structure and prioritize tasks for yourself and others to ensure all aspects of sales and training initiatives are achieved timely and accurately.
Collaborates with internal and external partners to plan and execute local events and promotions.
Resolves customer issues.
Proactively reviews sales reporting to identify sales potentials and or sales gaps and takes appropriate action.
Maintains a positive working relationship with co-workers, vendors and partners.
Works nights and weekends.
Travels as necessary.
Other duties as assigned.
2+ years wireless multi-unit store experience preferred where the focus has been on sales generation as well as sales training. experience preferred.
General knowledge of all aspects of store operations.
Demonstrated successful in the selection, development and promotion of Sales Consultants; Assistant Sales Managers and Store Sales Managers.
Demonstrated success directing training and development activities of a sales team.
Demonstrated success in staffing stores with high quality, high potential candidates.
Experience utilizing a behavioral based selection processes for store level staffing.