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Business Development - Inside Sales Rep

Wilder, KY
The Inside Sales Representative works with a wide range of customers to match their specific product needs with correct company products.  The Inside Sales Representative will use their comprehensive knowledge and understanding of the company’s products to build, maintain, and expand relationships with current and potential customers through frequent contact via telephone, email, and website inquires.  Objectives are achieved by hitting agreed to sales targets both individually and as a team.  Additionally, the Inside Sales Representative will work closely with customer service, inside sales, field sales, engineering, product development, and manufacturing teams to meet a wide range of customer needs for off-the-self products.  The primary purpose for this role is to be main point of contact for customers in need of company product offerings and will represent both the company and the customer to make sure that the customers receive the appropriate product in an accurate and timely manner.   The Inside Sales Representative will also be responsible for supporting relationships with existing and potential customers through the entire inside sales cycle. The Inside Sales Representative will have relevant industry knowledge, experience, and a proven ability to creatively and confidently convey the added value of company products and services to prospective customers.  The position reports to the Inside Sales Manager.
Responsibilities and Essential Functions:
  • Work closely with assigned Regional Sales Manager and the Territory Sales Manager to develop and implement strategic sales plans and forecasts to achieve inside sales objectives
  • Proactively establish productive, professional relationships with customers and prospective customer engaged in the sales cycle for all company products
  • Provide timely and accurate entry of customer orders and communicate needs internally and externally to ensure the highest level of service
  • Act as the first level of problem resolution for customers to ensure that their needs are quickly met and resolved in a positive manner
  • Coordinate the involvement of company personnel, including field sales, inside sales, engineering, customer service, product development, and manufacturing teams, to assist in the sales process and lead generation activities
  • Research customer segments, current and past customer list, and strategies to increase ability to speak confidently with customers and potential customers
  • Work with assigned sales team to provide customer purchasing patterns and insights that could lead to a deepening of the customer experience and relationship
  • Proactively assess, clarify, and validate customer needs on an ongoing basis to improve customer experience
  • Have a complete and comprehensive understanding of all company products and services available including the appropriate application of same to meet customer needs
  • Prepare periodic performance metrics including the tracking of sales campaigns
  • Take ownership of up-to-date CRM database with contacts including current and prospective customers
  • Provide management with regular updates on all activities
  • Perform other related duties as assigned
  • Ensure that all the company safety policies are being followed
  • Offer recommendations for enhanced safety measures to the SHE committee
Requirements, Knowledge and Core Competencies:
  • Some college experience and/or 1 - 2 plus years inside sales experience in a related field preferred
  • Minimum 1-2 years of sales experience in a business-to-business sales environment
  • Sales experience with either technical products or consumable products
  • Experience in food packaging & processing, plastics, converting and/or industrial consumables/spare parts industries preferred
  • Highly motivated by inside sales and enjoy selling in an integrated outbound/inbound customer engagement model
  • Solid customer service aptitude complemented with a strong business acumen
  • Demonstrated business development and relationship management skills with ability to identify customer needs and effectively communicate to build trusted long-term relationships
  • Ability to meet specific goals and plans to prioritize, organize, and accomplish required work
  • Comfortable with high volume call-load including a willingness to cold call prospective customers
  • Strong interpersonal, verbal, written, analytical, and persuasive skills and the ability to interact effectively with a wide range of customers via phone, email, and website inquires
  • Confidence in ability to open and close a sale quickly
  • Ability to navigate at an advanced level in a Windows® environment including above average proficiency in Microsoft Windows, Outlook, Word, PowerPoint and Excel.  Experience with NetSuite is a plus
  • Ability to understand and use CRM application to manage relationships and pipeline

Please contact me with any questions:

Sally Holland


(c) 513-235-5728


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